DAAYMADE Shipping & Fulfillment Policy

Order Processing & Fulfillment

We aim to process, produce, and prepare physical orders for shipment as efficiently as possible.

Unless otherwise stated on the individual product page, please allow up to 2 weeks for physical orders to be processed, produced, and prepared for shipment.

Processing times may vary depending on product availability, order volume, limited releases, production requirements, or other circumstances affecting fulfillment.

Please note that processing time and shipping transit time are separate. The processing timeframe begins after your order is successfully placed and does not include the time your package spends in transit with the shipping carrier.

You will receive:

• An order confirmation after your purchase has been successfully placed.

• A shipping confirmation with tracking information once your physical order has been completed and handed off to the carrier.

If a significant fulfillment delay affects your order, we will make reasonable efforts to communicate an update using the contact information provided at checkout.

Digital Goods — Design Systems, Mockups & Tools

All digital products are immediately delivered electronically.

• Access will be provided immediately after purchase or sent to the email address provided at checkout.

• No physical item will be shipped for a digital-only purchase.

• Please ensure your email address is entered correctly before completing checkout.

Due to the nature of downloadable and electronically delivered products, all digital product sales are final once access has been provided.

We do not accept returns, exchanges, or refunds for digital products after delivery or access has been granted.

If you experience a technical issue accessing a purchased digital product, please contact us and we will assist where reasonably possible.

Physical Products — IRL Goods

DAAYMADE ships physical products worldwide where shipping service is available.

Unless otherwise stated on a specific product page, please allow up to 2 weeks for your order to be processed, produced, and prepared for shipment.

Once your order has shipped, estimated carrier transit times are:

• United States: approximately 3–7 business days

• International: approximately 7–14 business days

Shipping availability, rates, and final options are shown at checkout.

These delivery estimates are not guarantees. Actual delivery times may be affected by:

• Carrier delays

• Customs processing

• Severe weather

• Holidays

• Incorrect or incomplete delivery information

• International import procedures

• Other circumstances outside of DAAYMADE's reasonable control

Tracking information will be provided once your order has been shipped.

DAAYMADE is not responsible for carrier delays that occur after a package has been handed off to the applicable shipping carrier.

Order Cancellations

Orders are submitted for fulfillment shortly after they are placed.

Cancellation requests must be submitted within 24 hours of placing your order.

Please understand:

• A cancellation request is not guaranteed if your order has already entered production or fulfillment.

• Once a physical order has entered production, it cannot be canceled, refunded, or exchanged due to a change of mind.

• Orders that have already shipped cannot be canceled.

• Digital orders cannot be canceled or refunded after access has been provided.

If you need to request a cancellation, contact us as soon as possible and include your order number.

Submitting a cancellation request within the 24-hour period does not guarantee cancellation if fulfillment or production has already begun.

Order Changes

Please review your product selection, size, quantity, and other order details carefully before completing checkout.

If you need to request a change to an order, contact us as soon as possible.

We will make reasonable efforts to accommodate changes before fulfillment or production begins, but order changes are not guaranteed once an order has entered production.

If the requested change results in a difference in price or fulfillment requirements, additional payment may be required before the change can be completed.

Shipping Address Changes

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible with:

• Your order number

• The incorrect address

• The complete corrected address

We will make reasonable efforts to update the shipping information before the order enters fulfillment or shipment, but address changes cannot be guaranteed once processing has begun.

Once an order has shipped, DAAYMADE generally cannot redirect or modify the delivery address.

DAAYMADE is not responsible for orders delivered to an incorrect address that was provided by the customer at checkout.

If a package is returned to us or our fulfillment partner because of an incorrect or incomplete customer-provided address, additional shipping charges may apply before the order can be resent.

Returns, Refunds & Exchanges

All sales are final unless an exception is specifically outlined in this policy.

We do not accept returns, refunds, or exchanges for:

• Digital products after access has been delivered

• Physical goods due to a change of mind

• Incorrect sizes selected by the customer

• Accidental purchases that have already entered production or fulfillment

Please review your order carefully before completing your purchase.

Exceptions may be made for qualifying damaged, defective, or incorrect physical items as described below.

Nothing in this policy is intended to limit any rights that cannot legally be excluded under applicable consumer-protection laws.

Damaged, Defective or Incorrect Items

If your physical order arrives damaged, defective, or different from what you ordered, please contact us within 30 days of confirmed delivery.

To help us review the issue, please provide:

• Your order number

• A description of the issue

• Clear photographs and/or video showing the item and the problem

• Photographs of the packaging when relevant

Once reviewed, an appropriate resolution may include:

• Replacement

• Store credit

• Refund where appropriate

• Another reasonable resolution based on the circumstances

Eligibility and resolution will depend on the nature of the issue.

Items damaged through normal wear and tear, improper care, misuse, alterations, or damage occurring after delivery are not considered fulfillment defects.

Lost Packages

If tracking does not show your package as delivered and you believe it has been lost in transit, please contact us with your order number and tracking information.

We may assist with reviewing the shipment status or contacting the applicable fulfillment provider or carrier where reasonably possible.

Carrier investigations and resolutions may take additional time and are subject to the carrier's procedures.

Packages Marked as Delivered

DAAYMADE is not responsible for packages that are lost or stolen after the shipping carrier has marked them as delivered to the address provided on the order.

If tracking shows your package as delivered but you cannot locate it:

• Check around the delivery location.

• Check with household members, neighbors, front desks, mailrooms, or building management where applicable.

• Allow a short period of time in case the carrier marked the package delivered shortly before completing delivery.

• Contact the shipping carrier directly for additional delivery information.

• Then contact us with your order number and tracking information, and we will assist where reasonably possible.

Returned-to-Sender Packages

Packages may be returned to the sender because of:

• An incorrect or incomplete shipping address

• An unclaimed package

• Failed delivery attempts

• Refusal of delivery

• Other carrier-related circumstances

If an order is returned due to information or circumstances attributable to the customer, the customer may be responsible for the cost of reshipping the order.

Original shipping charges, when applicable, are not refundable once shipping services have been performed.

International Orders, Customs & Duties

International customers are responsible for ensuring that products ordered from DAAYMADE can legally be imported into their destination country.

Depending on your location, your shipment may be subject to:

• Customs duties

• Import taxes

• VAT

• Brokerage charges

• Handling fees

• Other government or carrier charges

Unless specifically stated otherwise at checkout, these charges are not included in the product price and are the responsibility of the customer.

DAAYMADE does not control customs processing times or the fees assessed by another country.

International shipments may experience additional delays while being processed through customs.

Shipping Timeframes

All processing, production, and transit timeframes listed on our website are estimates rather than guaranteed delivery dates unless explicitly stated otherwise.

If a product page provides a different production, preorder, or fulfillment timeframe, the timeframe displayed on that product page takes priority for that product.

Ordering multiple products with different fulfillment timelines may result in items being shipped together or separately depending on the applicable fulfillment method.

Contact

For order questions, fulfillment assistance, cancellation requests, address corrections, damaged-item claims, or other support inquiries, contact us on the 'CONTACT' page or:

Instagram: @aaron.daay

When contacting us about an existing order, please include your order number and any relevant information so we can assist you as efficiently as possible.

By placing an order with DAAYMADE, you acknowledge that you have reviewed and agree to the terms outlined in this Shipping & Fulfillment Policy.